What are Castle Jewelry's customer support hours?

Castle Jewelry's online customer support is available Monday through Friday from 10:00 AM to 4:00 PM ET. Online support is closed Saturday and Sunday. Physical stores are open Monday through Saturday 10:00 AM to 7:00 PM, with select locations open Sunday 12:00 to 6:00 PM.

How do I contact Castle Jewelry?

You can reach Castle Jewelry by calling 859-309-0041, emailing thecastle@thecastlejewelry.com, using the live chat on our website, or visiting any of our 11 store locations across Kentucky and Ohio.

How many Castle Jewelry store locations are there?

Castle Jewelry has 11 store locations across Kentucky and Ohio including stores in Lexington, Nicholasville, Richmond, Florence, Pikeville, Hazard, Mt. Sterling, Somerset, and two locations in Cincinnati.

Does Castle Jewelry offer jewelry repair services?

Yes, Castle Jewelry offers professional jewelry and watch repair at all 11 locations. Services include ring sizing, stone setting, clasp replacement, watch battery replacement, and more. On-site jewelers are available at the New Circle Rd and Nicholasville Rd locations for fastest turnaround.

Does Castle Jewelry offer layaway or financing?

Yes, Castle Jewelry offers flexible layaway plans and financing options to make your purchase more affordable. Contact any store or visit the Layaway and Financing page on the website for details.

Contact Us

✉️ Get In Touch

Contact Us

Have a question about a piece of jewelry, need help with an order, or want to learn more about our services? We’re here to help! Reach out through any of the methods below.

📞

Call or Text Us

Speak or text directly with our team

Call 859-309-0041
Text 859-309-0041

✉️

Email Us

We typically respond within 24 hours

thecastle@
thecastlejewelry.com

📍

Visit a Store

11 locations across KY & OH

Find a Store

35+

Years in Business

Locations

4.7 ★

Google Rating

A+

BBB Rating

Business Hours

📅 Online Customer Support

Monday – Friday: 10:00 AM – 4:00 PM ET

Saturday – Sunday: Closed

Phone, email, and chat support available during these hours.

🏠 Store Hours

Monday – Saturday: 10:00 AM – 7:00 PM

Sunday: Most locations closed. Select stores open 12:00 – 6:00 PM.

Hours may vary by location. Visit our store locator for details.

Our Locations

New Circle Road – Lexington, KY

210 W New Circle Road, Lexington, KY 40505

859-299-6788

Mon–Sat 10am–7pm | Sun 12–6pm

On-Site JewelerOpen Sunday

View →

Nicholasville, KY

2048 Lexington Road, Nicholasville, KY 40356

Our Team Is Ready to Assist You

Questions about a specific piece of jewelry or watch
Order status, shipping, and delivery inquiries
Returns, exchanges, and warranty claims
Jewelry and watch repair estimates
Layaway and financing options
Trade-in and selling your jewelry
Appraisal requests
Store hours, directions, and location information

💡 Quick Tip: For the fastest response, give us a call during business hours. For order-related questions, please have your order number ready. Email inquiries are typically answered within 24 hours on business days.

Frequently Asked Questions

What are your customer support hours? +

Our online customer support team is available Monday through Friday from 10:00 AM to 4:00 PM ET. We are closed Saturday and Sunday for online support. Our physical stores are open Monday through Saturday from 10:00 AM to 7:00 PM, with select locations open Sunday from 12:00 to 6:00 PM.

How quickly will I get a response to my email? +

We typically respond to emails within 24 hours during business days (Monday–Friday). If you reach out over the weekend, you can expect a response by Monday.

Can I visit a store without an appointment? +

Absolutely! Walk-ins are always welcome at all 11 of our locations. No appointment is needed to browse, ask questions, or drop off a repair.

How do I check my order status? +

You can check your order status by logging into your account on our website, or by contacting us at 859-309-0041 or thecastle@thecastlejewelry.com with your order number.

How do I start a return or exchange? +

To start a return or exchange, contact our team by phone or email within 14 days of receiving your order. You can also visit any of our stores in person. For full details, visit our Returns page.

Do you offer layaway or financing? +

Yes! We offer flexible layaway plans and financing options to help make your purchase more affordable. Contact us or visit any store to learn more, or check out our Layaway & Financing page for details.

Can I get a repair estimate over the phone? +

We can give you a general idea over the phone, but for an accurate estimate we recommend bringing your piece into any of our locations. Our team will inspect it and provide an upfront price before any work begins. Visit our Repair page for turnaround times by location.

How can I sell or trade in my jewelry? +

You can bring your jewelry to any of our locations for a free, no-obligation evaluation. We buy gold, silver, platinum, diamonds, and more. You can also trade in your jewelry toward a new purchase and receive even more value. Learn more on our Trade-Ins page or Pawn & Selling page.

Ready to Get Started?

Whether you’re shopping for the perfect piece, need a repair, or have a question — we’re here for you.

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