If you place your order before 3 PM Eastern Time, Monday through Friday, your order ships the same day. (If sizing is needed, this could delay by a day)
We include FREE USPS Priority 2-3 Day Mail on all orders over $100 and USPS Priority Express 1-2 Mail or FedEx Priority Overnight on all orders over $1000. You can upgrade your USPS Priority package to Priority Express for an additional $15.
Orders placed after 3 PM Monday through Friday will be shipped the following business day.
Insurance and Delivery
All of our packages are insured and require signature upon delivery. If you will not be available to sign for the package on the day you expect it to be delivered, please contact us so that we can arrange plans to ship accordingly.
Once the item is shipped, you will receive an email with your tracking number. Special arrangements can be made by contacting Brittany at
859-309-0041 or
emailing us at thecastle@thecastlejewelry.com. Our jewelers work on-site, so if you purchase a ring that needs to be sized or you purchase any other jewelry with custom options, it will be shipped the following business day.
For security purposes, we only ship to the address listed as your billing address. If you need your item shipped to a different address, please contact your bank or credit card company and ask them to update your shipping address.
Local Pickup
Local Pickup is available at our New Circle Rd store, located at 210 W. New Circle Rd, Lexington, Kentucky, 40515. We will email or call you to let you know when the item will be available for pickup.If your order is placed before 3 PM EST Mon-Fri, it will typically be ready within an hour of your purchase - unless it needs to be sized.
If you want to pick up your order at one of our other locations, please contact Brittany at
859-309-0041 or
email us at thecastle@thecastlejewelry.com to make arrangements.
