Warranty
Our Warranty & Quality Promise
Every piece of jewelry from The Castle — whether brand new or expertly reconditioned — is backed by our manufacturer's warranty and the expertise of over 120 trained diamond specialists. We stand behind what we sell.
Manufacturer's Warranty
Included free with every purchase, new or reconditioned.
Stone Replacement
Missing a diamond or gemstone due to a degraded prong or other manufacturer defects? We'll replace it at no charge.
Expert Inspection
Every piece is inspected by our in-house gemologists before sale.
120+ Specialists
GIA-trained diamond experts across all 11 locations.
What's Covered
✓ Covered
Missing diamonds or gemstones due to a manufacturer's defect are replaced at no cost. Simply bring the piece to the location you purchased it from or send it back to our online department. We'll thoroughly inspect the item and replace the stone for you.
⚠ Not Covered (But We Can Help)
Damage from daily wear and tear — such as broken prongs or bent channels — is not a manufacturer's defect. However, we will still replace any missing stones for you at a discounted price. We'll always give you an excellent deal on the repair.
The Castle Advantage
When you shop at The Castle, you're not just getting beautiful jewelry at unbeatable prices — you're getting the expertise and backing of a family-owned business with more than three decades of experience. Our 120+ trained diamond specialists attend GIA training classes regularly and are available to answer any question, big or small.
We are in the smiles business. If for any reason you do not feel completely satisfied with your order, please contact us. We will go above and beyond to take care of your needs.
Common Questions
Yes! We give the same manufacturer's warranty on both our brand new and reconditioned jewelry. Every piece has been thoroughly inspected by our in-house gemologists and jewelers before it goes up for sale.
Bring the piece to the store location where you purchased it, or ship it to our online department. We'll inspect it thoroughly, and as long as the mounting isn't physically damaged (broken prong, bent channel, etc.), we'll replace the stone at no charge.
Wear-related damage like broken prongs or bent settings isn't covered under the manufacturer's warranty. However, we will still replace the stone for you — just not for free. We always offer our customers an excellent deal on these repairs, so you'll still save compared to other jewelers.
Absolutely! Most of our jewelry is not on the sales floor. If you'd like to see something in person, call or email Brittany to set up an appointment to view our one-of-a-kind pieces at our main location. We're happy to accommodate you.
Yes! Many of our pieces can be resized. Please contact our team and we'll let you know if the item you're interested in can be adjusted and what the cost would be. For more information, visit our Jewelry & Watch Repair page.
Contact our online department by calling 859-309-0041 or emailing TheCastle@TheCastleJewelry.com. We'll walk you through the process of shipping the piece back to us for inspection and repair.
Questions About a Piece or Need a Repair?
Our support team is ready to help with warranty claims, resizing, repairs, or any questions about our jewelry.
Matt Blethen
Phone: 859-309-0041
Email: TheCastle@TheCastleJewelry.com
Monday–Friday 9am–4pm ET | Saturday 9am–2pm ET