Warranty & The Castle Guarantee
We give a manufacturer’s warranty on both our brand new and reconditioned jewelry. This warranty is included in your purchase! If you find you are missing a diamond or gemstone from your piece purchased at The Castle Jewelry, bring it into the location you purchased it from or send it back to our online department. We will thoroughly inspect your piece. As long as the item is not damaged in any way, we will replace the diamond or gemstone for you. Keep in mind, if a prong is broken or the channel is damaged, that is not a manufacturer’s defect. We will still replace the diamond or gemstone for you but will not be able to do so for free. We will be sure to give you an excellent deal to replace it.
When you shop at The Castle, you have the expertise of over 120 trained diamond specialists available to you. We are extremely proud of our selection and once you compare the level of quality and price to any other jeweler, you will see just how great our savings are!
In addition, we provide an excellent support team ready to answer any and all of your questions. We are in the smiles business, and if for any reason you do not feel completely satisfied with your order, please contact us and express your concerns. We will go above and beyond to take care of your needs.
Questions About a Particular Product?
Most of our jewelry is not on the sales floor. If you would like to see something in person, please call or email Brittany to set up an appointment to come view our one of a kind jewelry pieces! If you need an item resized or have any questions or concerns, please reach our support team using one of the methods below.